For the past twenty-five years, I have worked at the forefront of digital technologies, developing world-class business transformation projects, programs and strategies that apply leading-edge technologies and practices to the assembly and delivery of high quality data resources and online business processes. With expertise in public-facing digital business — and extensive experience in the full consulting lifecycle of digital business development, project delivery and service management — I have built a reputation for co-creating, supporting and fostering the innovative use of digital technology within public-facing business.
I consider myself a highly productive professional who thrives on complexity. and solving technical problems. I am ITIL (Information Technology Infrastructure Library) Foundations certified, PRINCE2 (Projects in Controlled Environments) Foundations and Practitioner accredited, Management of Risk Foundations and Practitioner certified, and Managing Successful Programmes Foundations accredited.
I am a Member of the Australian Computer Society (MACS), the Professional Association and peak body representing Australia’s ICT sector, and was recently awarded Certified Professional (CP) status based on my qualifications, years of experience and having passed a rigorous assessment. The ACS is also accredited under the International Professional Practice Partnership (IP3) and I hold IP3 Professional (IP3P) status. I am also a 2018 graduate of an Inspire Leadership program and a 2019 Mentor for a Professional Mentoring program in the university sector. I hold a Doctorate in Communication Studies plus a Research Masters and a Postgraduate Diploma in Australian Studies, and a Bachelors in Communication Studies.
Together, these equip me with a set of skills that allow me to cross-pollinate insights from analysis and research, enhancing the quality of advice I provide to business leaders. To achieve this, I am experienced in information strategy (governance, analytics, data visualisation, content publishing), online business development and digital business process improvement. With a deep practical and theoretical knowledge of information architectures, digital trends and data practices (including data planning, modelling, design and management), I have also been a distinguished speaker who has presented regularly in national and international forums.
In 2017-2018, through my work in applying digital techniques to humanities research, I was fortunate to be Visiting Professor in Digital Humanities at the Electronic Textual Cultures Lab, University of Victoria, Canada, and Visiting Researcher at the Institute for Historical, Literary and Cultural Studies, Radboud University, The Netherlands. In 2018, drawing on my research in Australian book history, I convened the 26th conference for the Society for the History of Authorship, Reading and Publishing, an international event held for the first time in Australia and New Zealand.
Most recently I was Manager, Library User Experience, at Western Sydney University Library where I provided senior-level advice to the planning, development and delivery of quality digital services in support of the University’s teaching and research programs. In this role, I led a team of five experts who underpinned the digital infrastructure of eight campus libraries. From mid-August 2021, I take up the exciting new role of Associate Director, Data Planning and Change, Competitive Intelligence & Analytics, Western Sydney University.