For the past twenty-five years, I have worked at the forefront of digital technologies, developing world-class business transformation projects, programs and strategies that apply expert practice to the assembly and delivery of high quality data resources, analysis and strategic insights. With expertise in public-facing digital business — and extensive experience in the full lifecycle of digital business development, project delivery, service management and continuous improvement — I have built a reputation for co-creating, supporting and fostering the innovative use of digital technology within public-facing business.
I consider myself a highly productive professional who thrives on complexity. and solving data problems. I am ITIL (Information Technology Infrastructure Library) Foundations certified, PRINCE2 (Projects in Controlled Environments) Foundations and Practitioner accredited, Management of Risk Foundations and Practitioner certified, and Managing Successful Programmes Foundations accredited. I am a 2018 graduate of the Inspire Leadership program and a 2019 Mentor for a Professional Mentoring program in the university sector. I hold a Doctorate in Communication Studies plus a Research Masters, a Postgraduate Diploma in Australian Studies, and a Bachelors in Communication Studies.
Together, these equip me with a set of skills that allow me to cross-pollinate insights from analysis and research, enhancing the quality of advice I provide to senior leadership and executive committees. To achieve this, I am experienced in information strategy (governance, analytics, data visualisation, content publishing), online business development and digital business process improvement. With a deep practical and theoretical knowledge of information architectures, digital trends and data practices (including data planning, modelling, design and management), I have also been a distinguished speaker who has presented in national and international forums.
In 2017-2018, through my work in applying digital techniques to humanities research, I was fortunate to be Visiting Professor in Digital Humanities at the Electronic Textual Cultures Lab, University of Victoria, Canada, and Visiting Researcher at the Institute for Historical, Literary and Cultural Studies, Radboud University, The Netherlands. In 2018, drawing on my research in Australian book history, I convened the 26th conference for the Society for the History of Authorship, Reading and Publishing, an international event held for the first time in Australia and New Zealand.
I am currently Associate Director, Data Planning and Change, Competitive Intelligence & Analytics, Western Sydney University where I provide strategic leadership in data management and business intelligence. Prior to this, I was the Library User Experience Manager at Western Sydney University Library where I provided senior-level advice to the planning, development and delivery of quality digital services in support of the University’s teaching and research programs across eight campus libraries.
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